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The following is a list of questions frequently asked about setup and maintenance for the HE-1500 and HE-1600. HE-1500 – HE-1600 Q) Multi-part checks will no longer feed on my older HE machine, they slip on the platen, why?
A) As the platen gets older cleaning only restores proper operation for short period of time. As the platens compound ages it gets harder, and glazed. It is not as porous as when new, therefore the platen (Part # HE3200011) assembly will need to be replaced to restore proper feeding of the multi-part check. Contact your local Authorized Hedman Distributor to perform this procedure. Q) I just installed a new ribbon, now the print head stalls, how do I remedy this?
A) Check to be sure that you replaced the ribbon with a Genuine “OKI” ribbon. (Part # HE31184) The “GENERIC” replacement ribbons do not contain a lubrication system, placing an additional amount of torque on the spacer motor, causing it to stall on multi-part checks. Q) Upon powering up my Hedman HE checkwriter, or after a transaction, it calls for me to print and clear totals. How do I do this, and why does this come up on my display?
A) The HE series of Hedman check writers are programmed to store 500 transactions in the buffer. When the buffer is full it must be cleared out by printing a report and clearing totals before any checks or money orders can be processed. See instructions below. Q) Clearing totals on the HE-1500:
A) See following: - Turn the machine on and it will display print & clear totals.
- Press the “F” key, it will prompt you to enter function number, now press the #1 key, it will ask you for your password, this will either be the factory default password, or one you use that was programmed in the machine setups.
- Enter your password, and press “PRINT”. The display should now read ” REPORT MODE”. Press the “PRINT” key again, the display should read “SUMMARY=1” and “DAILY = 2”. Select 1 or 2. Using blank 8 ˝” X 11” paper stock on hand, press the “PRINT” button. The display will indicate the report mode selected and prompt you to press “PRINT”
- Insert paper and press the print button, the display will show “SUMMARY” or ”DAILY” printing, as selected. After printing the reports the display will ask you to clear totals Y” or “N”, enter 1 and press print.
- The display will now show the time and date, and be ready for use.
Q) Clearing totals on the HE-1600:
A) See following: - Turn the machine on; it will display print & clear totals.
- Turn the “MODE” key, to the right, the display will read: REPORT MODE PRESS PRINT.
- Press the “PRINT” key. The display should now read: “SUMMARY – ENTER 1” and, “ DAILY – ENTER 2”.
- Have some blank 8 ˝” X 11” paper stock on hand, Select 1 or 2 and press the “PRINT” button, the display will indicate the report mode selected and prompt you to press “PRINT”
- Insert paper and press the print button, the display will show “SUMMARY” Or ” DAILY”, PRESS PRINT, as selected. Now press “PRINT”. The display will indicate the report selected and read, “PLEASE WAIT” and print the reports.
- After printing the reports the display will ask you to clear totals YES = 1, and NO = 0. Enter 1 and press print.
- The display will now show the time and date, and be ready for use.
Q) I can't change the date/time
A) Clear the totals, then you can change the date/time Q) After replacing the OKI ribbon I get a poor imprint or jam
A) See the following: - Make sure that ribbon is seated, turn blue knob on cartridge clockwise a few turns.
- Make sure Mylar strip is in front of ribbon and has not fallen off or become disengaged.
- Make sure replacement ribbon is an OKI ribbon
Q) Poor imprint on reports?
A) Set head gap to #1 and run double sheets. Q) Jams on triplicate checks?
A) Head gap should be set on #3 Q) I have ink on a painted area of my machine - how do I clean this off?
A) See the following steps: - Clean with lemon extract on a rag and wipe down
- Clean with WD-40 on a rag and wipe down, can also clean plate with WD-40
- Clean with 409 or any other common household cleaner on a rag and wipe down
- Clean with citrus cleaners on a rag and wipe down
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